The first myth about the Crescent Processing Company or CPC is that they are not similar with the Better Business Bureau or BBB. For a rate of A-, the CPC had this rating based on 300 complaints asked through the 65,000 sellers. For CPC to have this high rating, it would mean that they got a 99 percent on client approval and that they are efficient when it comes to handling the complaints of customers.
It is a fact that if a certain business is not enlisted in the BBB, they would give it a low grade. This is what happened with CPC, which is why they got a rating which is not that perfect. But now, BBB is being examined if they really mislead through their ratings and if their process regarding their business is really unreasonable.
For the number two legend, they claim that funds are being purposely being taken away. This is one of the most misunderstood procedures done by CPC that was totally blown out of proportion by customer complaints. Every time a credit card transaction occurs, it is immediately analyzed by CPC to check for any malicious transactions.
If ever CPC spots some inaccuracies, then the dealing will be banned for it to be investigated. It is not an uncommon practice for credit card companies to ask for a proof of transaction from the business owner as this is considered an industry-standard practice. There is of course the withdrawing period and this is mostly viewed as something that can take away the funds from the customer.
Third, paper files in the Crescent Processing Company are only a few and people think that this is a swindle. An accusation like this is very amusing since when there is lack of paper applications, then it is already illegal. The fewness of the documents means that CPC is using the electronic sign up process.
For the seller to be secured, paper applications is lessened by the Independent Sales Agents (ISA). The usage of paper documents give agents the chance to change the equipment and various other fees that belonged to a certain business firm. Adding to that, doing paperwork can cause disorder and so it is more efficient to use laptops in which they can electronically store a seller’s information and signature.
Myth #4: Agents are made to pay for their laptops provided by CPC. Upon being an Independent Sales Agent, CPC rewards agents with laptops filled with necessary information and video presentations fit for sales transactions. The laptop is owned by CPC so the agents must make a security deposit of $300.
The 300 dollars is then deducted on a monthly basis. Agents who will leave the company must give back the laptop and then they will be able to get back their money from the security deposit. The cut off date of when you can return the laptop is negotiable with CPC.
Last myth related to CPC is about the free equipment which is not totally for free. A great thing about CPC is that they help merchants by giving them some free materials if ever they want to partner with CPC. This includes the credit card terminals, Pin Based Debit, Check Service and Receipt Capture.
Crescent Processing Company does not require a payment for such equipment unless the merchant decides to end their services. If ever the case that the equipment is given back, then a refund must be issued. In fact, CPC even pays for the return shipping upon the end of the contract between the company and the merchant.
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